About the Role

We are seeking a detail-oriented and highly organized E-Commerce Operations Officer to oversee order fulfilment, inventory management, quality control, and customer support activities. The role focuses on accurate order processing, maintaining up-to-date inventory records, and delivering a seamless shopping experience for customers.

Additional duties include capturing basic photos and videos of products and order preparation processes for accountability and occasional marketing needs. This full-time onsite position requires strong organizational skills and a proactive approach to operational efficiency.

Visa sponsorship is not available for this role.

Key Responsibilities

• Process and prepare customer orders accurately and efficiently.
• Conduct quality checks on incoming and outgoing products.
• Package and dispatch orders in a timely manner.
• Monitor inventory levels and maintain accurate stock records.
• Coordinate with logistics and delivery partners when required.
• Respond to customer inquiries regarding orders, deliveries, and products.
• Resolve customer concerns professionally and promptly.
• Capture basic photos and videos of products, packaging, and order fulfilment processes.
• Support operational efficiency by maintaining organized inventory and workspace records.

Requirements

Education

• OND, HND, or Bachelor’s Degree in any relevant field.

Experience

• 2-3 years of experience in customer service, inventory management, retail operations, or e-commerce is an advantage.

Skills and Attributes

• Strong organizational and multitasking skills.
• High level of accuracy, accountability, and attention to detail.
• Good communication and customer service skills.
• Basic knowledge of social media, smartphone photography, and videography is an added advantage.
• Must be computer literate and proficient in basic digital tools.

Language

• Strong written and verbal communication skills in English.

Physical Demands

• Must reside in Ikeja or nearby areas including Maryland, Ogba, Allen, Opebi, Magodo, Ojodu, Ketu, and Agege.

Work Schedule

• Monday to Saturday, 9:00 AM – 5:30 PM.

Benefits

• Competitive monthly salary range of ₦120,000 – ₦150,000.

How to Apply

Apply to Get this Job