About the Role

The Customer Experience Associate position at MTN Nigeria involves handling customer inquiries, resolving complaints, and supporting sales targets within a dynamic telecom environment. This role requires individuals who can manage interactions efficiently while maintaining high standards of service in a fast-paced setting. Candidates must possess 1-2 years of customer service experience along with excellent communication skills to succeed.

Working in Lagos, the associate will contribute to customer satisfaction and business objectives in the telecommunications sector. The position emphasizes practical support for clients and internal goals without additional perks or incentives specified. Visa sponsorship is not available for this role.

Key Responsibilities

• Handle customer inquiries effectively.
• Resolve complaints in a timely manner.
• Support sales targets in the telecom environment.

Requirements

Education

• No formal education required.

Experience

• 1-2 years customer service experience.

Skills and Attributes

• Excellent communication skills.

Language

• English proficiency required for customer interactions.

Licence/Certification

• None specified.

Physical Demands

• None specified.

Work Schedule

• Full-time schedule in a fast-paced telecom environment; specific hours not detailed.

Benefits

• None specified in the job details.

Application Questions

• None specified.

How to Apply

Apply to Get this Job